Terms And Conditions – WHITE COLLAR TOURS AND TRAVELS
A. FLIGHT TERMS OF THE AIRLINES
The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.
WHITE COLLAR TOURS AND TRAVELS merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.
Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to WHITE COLLAR TOURS AND TRAVELS. As a facilitator WHITE COLLAR TOURS AND TRAVELS has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.
Different tickets on the same airline may carry different restrictions or include different services and price.
The baggage allowance on given fare is as per the terms decided by the airline, and WHITE COLLAR TOURS AND TRAVELS has no role to play in the same. Some of the fares shown in the booking flow are "hand baggage fares" which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.
CODE SHARE
Some airlines enter into "code share" agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow.
If your flight is a code share, it will be disclosed to you in the booking process and prior to payment.
WHITE COLLAR TOURS AND TRAVELS will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to WHITE COLLAR TOURS AND TRAVELS in the first place.
PRICING
The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, WHITE COLLAR TOURS AND TRAVELS reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.
To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.
TRAVEL DOCUMENTS
It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, WHITE COLLAR TOURS AND TRAVELS shall in no way be held liable.
User understands that the information (if any) provided by WHITE COLLAR TOURS AND TRAVELS regarding the travel documents is only advisory in nature and can't be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.
CHECK-IN TERMS
User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.
User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.
USE OF FLIGHT SEGMENTS
In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario WHITE COLLAR TOURS AND TRAVELS has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.
CHANGES TO EXISTING BOOKING
Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by WHITE COLLAR TOURS AND TRAVELS.
The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.
REFUND
Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to WHITE COLLAR TOURS AND TRAVELS receiving the same from the airlines. However, the convenience fee paid to WHITE COLLAR TOURS AND TRAVELS paid at the time of booking is a non-refundable fee.
All cancellations made directly with the airline need to be intimated to WHITE COLLAR TOURS AND TRAVELS, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the WHITE COLLAR TOURS AND TRAVELS service fee which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, WHITE COLLAR TOURS AND TRAVELS will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, WHITE COLLAR TOURS AND TRAVELS will credit the money to the same debit card.
In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
B. HOTELS TERMS & CONDITIONS
WHITE COLLAR TOURS AND TRAVELS acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, homestays, bed and breakfast stays, resorts and any other alternate accommodations.
All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to WHITE COLLAR TOURS AND TRAVELS. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly and shall be resolved between the User and hotel. WHITE COLLAR TOURS AND TRAVELS will have no responsibility in that process of resolution and shall not take any liability for such discrepancies.
INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL
The hotel booking voucher which WHITE COLLAR TOURS AND TRAVELS issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can WHITE COLLAR TOURS AND TRAVELS be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of WHITE COLLAR TOURS AND TRAVELS in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of WHITE COLLAR TOURS AND TRAVELS (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.
Hotels reserves the sole right of admission and WHITE COLLAR TOURS AND TRAVELS has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. WHITE COLLAR TOURS AND TRAVELS will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of WHITE COLLAR TOURS AND TRAVELS. No refund would be applicable in case the hotel denies check-in under such circumstances.
RESPONSIBILITIES OF THE USER
The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. WHITE COLLAR TOURS AND TRAVELS would not, in any way, intervene in the same.
The primary guest must be at least 18 years old to be able to check into the hotel.
The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.
Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
ADDITIONAL CHARGES BY THE HOTEL
The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.
Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. WHITE COLLAR TOURS AND TRAVELS will have no control over waiving the same.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
Booking of a hotel can either be "Prepaid", or "Pay at hotel" as per the options made available by a hotel on the Website of WHITE COLLAR TOURS AND TRAVELS.
In "Prepaid" model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by WHITE COLLAR TOURS AND TRAVELS.
At the hotel's or WHITE COLLAR TOURS AND TRAVELS's sole discretion on case to case basis, the User may also be provided with an option to make a part payment to WHITE COLLAR TOURS AND TRAVELS at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide WHITE COLLAR TOURS AND TRAVELS with correct credit or debit card details. WHITE COLLAR TOURS AND TRAVELS may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
For security purposes, the User must provide WHITE COLLAR TOURS AND TRAVELS with correct credit or debit card details. WHITE COLLAR TOURS AND TRAVELS may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by WHITE COLLAR TOURS AND TRAVELS and solely at the behest of the Hotel.
In "Pay at hotel" model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide WHITE COLLAR TOURS AND TRAVELS with correct credit or debit card details. WHITE COLLAR TOURS AND TRAVELS may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
C. ACTIVITIES AND OTHER SERVICES TERMS & CONDITIONS
DEFINITIONS
'Activity' includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website.
The provider of the Activity will be referred as 'Activity Provider', who shall be solely responsible for provision of the products/ services booked by the User.
ROLE OF WHITE COLLAR TOURS AND TRAVELS AND LIMITATION OF LIABILITY
WHITE COLLAR TOURS AND TRAVELS's role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfilment relation is always between the User and the Activity Provider
WHITE COLLAR TOURS AND TRAVELS shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.
WHITE COLLAR TOURS AND TRAVELS shall not be liable or responsible for:
· Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider.
· The health, safety and well-being of the User in the course of availing the Activity or thereafter.
· Any incidental or ancillary services which is directly purchased by the User from the Activity Provider.
· Any incorrect information provided by the Activity Provider.
The maximum liability of WHITE COLLAR TOURS AND TRAVELS will be limited to refund of booking amount which was received by WHITE COLLAR TOURS AND TRAVELS for reservation of the Activity.
RESPONSIBILITIES OF THE USERS
The User agrees to comply with the terms and conditions of Activity Provider in addition to WHITE COLLAR TOURS AND TRAVELS's User Agreement and Terms of Service.
The User will be required to present the booking / confirmation voucher issued by WHITE COLLAR TOURS AND TRAVELS in order to avail the Activity.
The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.
The User may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.
The User shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.
The User should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User understands that in case he is found unfit or illegible for the Activity, Activity provider may or may not allow the User to avail the said Activity.
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.
WHITE COLLAR TOURS AND TRAVELS may charge applicable taxes or service charge, convenience fees etc. wherever applicable.
SPECIAL OFFERS AND COUPONS
The following terms will additionally apply to any coupon provided by WHITE COLLAR TOURS AND TRAVELS:
· WHITE COLLAR TOURS AND TRAVELS responsibility is limited to sharing the coupon with the User subject to receipt of payment from the User.
· The redemption of coupon is User's responsibility, and providing the service will be the Activity Provider's responsibility.
· The expiry date of the coupon shall be mentioned on the coupon and the User will not be able the use the coupon subsequent to the date of expiry.
· The coupon is not redeemable for cash.
· The coupon once purchased cannot be refunded or cancelled.
D. VISA SERVICES TERMS & CONDITIONS
WHITE COLLAR TOURS AND TRAVELS solely acts as a facilitator for visa processing and is not responsible for grant or rejection of User(s) visa in any manner whatsoever. Issuance of visa is a sole decision of concerned Embassy.
Services offered by WHITE COLLAR TOURS AND TRAVELS should not be considered or construed as Visa advisory or consultancy in any manner as it acts on the instruction of the User.. User understands that he is solely liable to understand the requirement of Visa to undertake his travel booked for the desired destination country/Countries and then instruct WHITE COLLAR TOURS AND TRAVELS accordingly to initiate the Visa application process.
WHITE COLLAR TOURS AND TRAVELS role is limited to informing the User about the documentary requirements for applying for a visa of a specific country or jurisdiction, collecting those documents as provided by the User, and submitting those documents to the respective embassy or high commission. Such requirements for making a visa application (including, but not limited to, documentation, fees and time frames) are provided by WHITE COLLAR TOURS AND TRAVELS on the basis of the information provided by the respective embassy or high-commission. WHITE COLLAR TOURS AND TRAVELS cannot and will not advise on the merit, completeness, or the suitability of the documents, or the likelihood of approval or rejection of the visa being applied for.
WHITE COLLAR TOURS AND TRAVELS may also inform the average time taken for the processing of a visa application by the respective embassy or high commission. However it is User's responsibility to approach WHITE COLLAR TOURS AND TRAVELS for application of Visa in a time bound manner so as to secure Visa prior to the date of departure.
Each country has varying requirements for passport and visa. For instance, certain nations require a minimum number of blank pages in succession or certain minimum balance period of validity of the passport. These requirements are established by those respective countries and are subject to change without notice. While WHITE COLLAR TOURS AND TRAVELS will make best efforts to ensure that its User(s) are given, correct and updated information, there may be instances where the requisite information is not made available to WHITE COLLAR TOURS AND TRAVELS, as a result of which WHITE COLLAR TOURS AND TRAVELS may not be able to provide the same to its customers. In such cases, WHITE COLLAR TOURS AND TRAVELS will not be held responsible for any inaccuracy in such information.
The approval or rejection of visa is at the sole discretion of the respective embassy or the high commission to which the visa application is submitted. WHITE COLLAR TOURS AND TRAVELS has no role in either assessing or processing the visa application. Such approval or rejection depends on a lot of factors, such as the information provided by User, current or previous nationality, place of application of visa, residence, gender, age, profession, recent travel and religion.
On the User's behalf, the concerned consulate, embassy or high commission, may call the User for a face to face interview, at its sole discretion. WHITE COLLAR TOURS AND TRAVELS shall have no role to play in this process. WHITE COLLAR TOURS AND TRAVELS will however inform the User about the date, time and any other requirements as communicated by the concerned Embassy or High Commission for the interview.
WHITE COLLAR TOURS AND TRAVELS may also appoint third party vendors for the visa application process for different countries. Such third-party vendors will be responsible for applying for the visa of customers for the respective countries they have been appointed for.
For visa applications where submission of passports is required, WHITE COLLAR TOURS AND TRAVELS shall take all necessary steps to ensure that the passport is safely delivered to the User. However, WHITE COLLAR TOURS AND TRAVELS shall not be held liable if the passport is lost in transit or misplaced by the logistics service provider.
The countries for which the visa application services are being offered is mentioned in the visa section of the desktop site and the mobile app. The list of countries is subject to change at the discretion of WHITE COLLAR TOURS AND TRAVELS.
WHITE COLLAR TOURS AND TRAVELS shall not be held liable for the acts and omissions of any consulate, embassy, authorities in delaying or not issuing the visa for any reason whatsoever. WHITE COLLAR TOURS AND TRAVELS also cannot be held liable for any incidental cost/expenses in connection thereto incurred by the User. In certain instances, even when a visa is issued, the User may be denied entry as it is the local immigration authorities which have a final say on entry decision.
In addition to Visa certain countries may require additional conditions to be fulfilled. For example an "OK TO BOARD" approval may be required for User(s) travelling to Dubai. User understands that it is the complete discretion of the concerned Airline/ department to grant or reject "ok to board" and WHITE COLLAR TOURS AND TRAVELS has no role to play in this regard. WHITE COLLAR TOURS AND TRAVELS merely acts as a facilitator between the User and the concerned department/ Airlines for application of OK TO BOARD. User(s) are required to provide valid communication details (mobile number/ email id) at the time of applying for the Visa / OK TO BOARD services, as these will be the only point of contact for timely update on the status of User Visa / OK TO BOARD application by WHITE COLLAR TOURS AND TRAVELS.
1. WHITE COLLAR TOURS AND TRAVELS (WHITE COLLAR TOURS AND TRAVELS) aims to process the visa application in the timelines committed to in its promotional materials. WHITE COLLAR TOURS AND TRAVELS will use its best endeavours to minimise any delay or inconvenience caused in this respect. However, WHITE COLLAR TOURS AND TRAVELS does not guarantee time guidelines for any visa application. WHITE COLLAR TOURS AND TRAVELS will not be held responsible should the immigration authorities or any other third party change their rules, regulations, or processing requirements if that change has a direct effect on the timeline for delivery.
2. Visa processing times shown on promotional materials are standard/average processing times. Any processing times advised by WHITE COLLAR TOURS AND TRAVELS through its agents or materials should be used as a guide only.
3. WHITE COLLAR TOURS AND TRAVELS will not be held responsible for costs incurred due to a delay in the visa process due to circumstances outside of our control.
4. WHITE COLLAR TOURS AND TRAVELS bears no responsibility for costs incurred by an applicant or any secondary applicants while waiting for a visa to be finalised by the immigration authorities. These costs may include but are not limited to cost of flights, rent of accommodation, loss of earnings or any other costs. WHITE COLLAR TOURS AND TRAVELS is not liable for any costs arising from any action or inaction of any immigration authority, embassy or government body associated with the visa process or indeed for the non-provision of service from any third party associated with the visa process or visa delivery; which may result in a visa application or any part in the visa application process being delayed or refused as a result.
5. For short stay business and tourist visas, WHITE COLLAR TOURS AND TRAVELS may apply for a Double or Multiple entry visa on the client’s behalf, yet the embassy may decide to grant a Single-entry visa. The decision to grant a Single-entry visa remains solely with the embassy and WHITE COLLAR TOURS AND TRAVELS do not have control over this. In this situation, WHITE COLLAR TOURS AND TRAVELS will discount your next visa application with us by the difference in the embassy visa fee.
6. For any visa, in particular a tourist or business visa, the client should not book a flight ticket unless the embassy has specifically requested evidence of this as a requirement for the visa application.
7. An embassy may decide to review an application in the destination country rather than at the local embassy. This decision is at the discretion of the embassy, and it is not something that would be known in advance by WHITE COLLAR TOURS AND TRAVELS It may take longer than the standard processing time for such applications to be processed and this is outside the control of WHITE COLLAR TOURS AND TRAVELS reminds you not to book flights until your visa is granted.
8. WHITE COLLAR TOURS AND TRAVELS advises its clients not to make any travel or hotel bookings, sell any property, or give notice of intent to leave any job until you have your visa. Should you decide to disregard this advice, WHITE COLLAR TOURS AND TRAVELS will not be liable for any associated costs of such action(s).
9. WHITE COLLAR TOURS AND TRAVELS will always lodge a visa application in the applicants' best interest. We are a private company and we do not have authority to grant a visa of any kind. We cannot guarantee a positive result on a visa application or any assessment or review in arriving at the final result, which is part of the visa process. The final decision on all applications rests with the relevant organization responsible for issuing that result.
10. WHITE COLLAR TOURS AND TRAVELS cannot influence: any decision made by an immigration authority; any requests for additional information before finalising a visa; any delay by an immigration authority in the issuing of a visa; or a decision to refuse to grant a visa.
11. The immigration authority/officer has the sole decision on the term of a visa that they grant. This term may be less than the term expected or requested by the client. Similarly, the immigration authority / officer has the sole decision on the activation date that they place on a granted visa. This date may be prior to the date expected or requested by the client. WHITE COLLAR TOURS AND TRAVELS is not responsible for the term of any visa issued or the activation date placed on a visa by an immigration authority even. WHITE COLLAR TOURS AND TRAVELS has no authority or control to change this term/date.
12. WHITE COLLAR TOURS AND TRAVELS advises its clients on visa options and applies for visa applications on their behalf in good faith based on immigration information made available directly by immigration and embassy departments at the time of lodgement. In the event where immigration laws and/or regulations have been updated by an immigration department, but such updates have not made known to the public at the time of visa lodgement such conflicting information is outside the control of WHITE COLLAR TOURS AND TRAVELS. WHITE COLLAR TOURS AND TRAVELS will not be liable for any visa application being refused or any additional costs arising from such a refusal (including travel costs) should situations of outdated information arise.
13. Similarly, in the event where immigration advice provided by one immigration officer / consular official conflicts with that of an visa issuing immigration officer at the port of entry, such conflicting information is outside the control of WHITE COLLAR TOURS AND TRAVELS. WHITE COLLAR TOURS AND TRAVELS will not be liable for any visa application being refused or any additional costs arising from such a refusal (including travel costs) should situations of conflicting information between immigration officers arise.
14. WHITE COLLAR TOURS AND TRAVELS will use and rely on information provided by the client in the provision of services to that client. WHITE COLLAR TOURS AND TRAVELS will not independently verify or assume responsibility for the accuracy or completeness of such information.
15. It is the client's responsibility to provide WHITE COLLAR TOURS AND TRAVELS with all required information and documentation concerning an application. This may include but is not limited to documentation from third parties such as partners, family, employers, sponsors, assessment bodies, educational bodies, etc. If the required documentation does not meet with the requirements of WHITE COLLAR TOURS AND TRAVELS retain the right not to lodge that visa application until it has received all of the required information in order to do so.
16. WHITE COLLAR TOURS AND TRAVELS reserves the right to contact your sponsoring employer should further details be required from the authorities or for confirmation of your application.
17. If an immigration authority has incorporated a deadline for the submission of documents to an application, these documents must be provided at the earliest possible time but no later than 48 hours prior to the deadline date.
18. WHITE COLLAR TOURS AND TRAVELS cannot lodge a visa application until it has complete documentation as outlined in the registration pack and any subsequent documentation requested by WHITE COLLAR TOURS AND TRAVELS from the main applicant.
19. WHITE COLLAR TOURS AND TRAVELS cannot be held responsible for any expense and/or delay arising from incomplete application forms, inaccurate/false or incomplete information provided or inaccurate/false or incomplete supporting documentation.
20. WHITE COLLAR TOURS AND TRAVELS are not responsible for applications that have become ineligible as a result of changes in Immigration policy at any stage of the immigration process. Any application that is not lodged to the Immigration Authorities may also be affected by changes in Immigration policy.
21. Certain documentation required for a visa application may be valid for a certain period of time and become invalid thereafter (for example medicals, skills assessment results, police clearance reports). It is the client's responsibility to ensure that the documentation provided to WHITE COLLAR TOURS AND TRAVELS at the time of submitting a visa application are valid and within date.
22. WHITE COLLAR TOURS AND TRAVELS will provide the relevant medical forms to a client, should health examinations be required. WHITE COLLAR TOURS AND TRAVELS will also provide the client with a list of authorized doctors that are eligible to carry out these medicals. However WHITE COLLAR TOURS AND TRAVELS have no part in the process of carrying out these medicals or providing these medical results to the Immigration Authorities for further processing.
23. WHITE COLLAR TOURS AND TRAVELS advises applicants not to complete any health examinations (such as Chest X-ray, Medicals, Blood tests, etc) until advised to do so by WHITE COLLAR TOURS AND TRAVELS do not cover the medical costs involved in this process.
24. The results of health examinations are valid for 12 months from the date of issue. If the medical results provided to the Immigration Authorities have expired by the time an immigration officer reviews these results for the visa application, the client is responsible for providing up-to-date medicals and paying any associated costs.
25. If, after registering for the visa application with WHITE COLLAR TOURS AND TRAVELS you wish to withdraw the visa application and that application has not been submitted to the Immigration Authorities, assessment and/or administration fees apply.
26. Additional cancellation fees apply in cases where you wish to cancel a visa that has been approved.
27. In the event of loss or damage to any passport or documents received, WHITE COLLAR TOURS AND TRAVELS liability will be limited to the actual value of the passport and documents up to a maximum of INR 2500 per paid application. WHITE COLLAR TOURS AND TRAVELS accepts no liability for consequential loss.
28. WHITE COLLAR TOURS AND TRAVELS reserves the right to return any passport without the requested visa if the passport or the documents provided do not comply with the immigration requirements or if there is insufficient time to process the visa.
29. Any visa application request submitted to WHITE COLLAR TOURS AND TRAVELS by a partner or agent on behalf of their client (traveller) will be deemed to be an application submitted to WHITE COLLAR TOURS AND TRAVELS by the partner's / agent's client (traveller) directly to WHITE COLLAR TOURS AND TRAVELS. All terms and conditions listed herein apply to both the partner / agent and the partner's / agent's client (traveller) equally.
30. If WHITE COLLAR TOURS AND TRAVELS acts as an agent or introduces/refers the customer to ancillary or related products of other businesses, then the customer is bound by the specific Terms and Conditions of that business which may be different to the Terms and Conditions of WHITE COLLAR TOURS AND TRAVELS.
31. WHITE COLLAR TOURS AND TRAVELS is entitled to include additional Terms & Conditions should the need arise. The submission of an application to WHITE COLLAR TOURS AND TRAVELS by web, post, fax, email, constitutes agreement to these Terms & Conditions, including amendments thereto, by the customer.
32. Correspondence between Immigration and WHITE COLLAR TOURS AND TRAVELS with regards to any visa application is strictly confidential and is not subject to further distribution to third parties (including main applicants).
33. It is the client's own responsibility to ensure that he familiarizes himself with his visa activation date and that the client enters the country to activate his visa before the visa activation date passes. The client's visa is liable to be cancelled once the visa expiration date passes if the client has not entered before this date. The client bear's all responsibility and liability in such situations.
34. WHITE COLLAR TOURS AND TRAVELS bears no responsibility or liability for you breaking any existing visa terms and conditions (including overstaying) that you hold or previously held which results in you subsequently becoming illegal in another country. It is your responsibility to ensure that you remain legal at all times while you are in another country.
35. WHITE COLLAR TOURS AND TRAVELS will not be held responsible for any loss or damage caused by an embassy/consulate issuing an incorrect visa or incorrect details on a visa as this is out of our control.
36. WHITE COLLAR TOURS AND TRAVELS shall not be held responsible under any circumstance to compensate you for any loss, damage or delay of passports or travel documents by any third party courier/delivery company.
37. In the event that you want to apply for another visa for a country that you are currently in and the Immigration Authorities require you to be outside of the country at the time of lodgement you need to contact us as soon as you leave the country. Please note that we will process your required visa only once we receive your written confirmation that you are outside of the country. Failure to do so and should you re-enter that country without our team providing you with your visa grant letter/number, may result in additional travel expense which will be your responsibility to cover and not the responsibility of WHITE COLLAR TOURS AND TRAVELS.
38. Passport cover covers the replacement cost of the passport and where possible the provision of passport replacement documents. Re-imbursement is limited to the fee that the embassy charges for the replacement of the passport to a maximum as set out above. Please note, that the passport cover service is valid only for the duration of the visa.
39. It is the client's responsibility to make sure he reads the Visa Grant Notification letter. It is very important that he understands and abides by the visa conditions. If he fails to abide by these conditions, the visa may be cancelled, and he may be required to leave that country. WHITE COLLAR TOURS AND TRAVELS will not be held responsible for costs incurred as a result of the client not abiding by these conditions.
40. WHITE COLLAR TOURS AND TRAVELS cannot be held responsible for incorrect details on a visa as it is the client's responsibility to check the received Visa Grant Notification letter and make sure that the passport details on the visa letter appear exactly as they appear on the passport. Please note that failure to do so may result in significant delays/missed flights/additional travel expenses/not being allowed to enter the relevant country. WHITE COLLAR TOURS AND TRAVELS should not be held responsible for costs incurred as a result of not following the above obligation.
41. A visa may be cancelled at any point in time after the visa grant letter is issued if it is discovered that the information provided to WHITE COLLAR TOURS AND TRAVELS and in turn to the immigration authorities for the purposes of the visa application is deemed to be false and / or misleading information. In the event of a visa being cancelled on such grounds, WHITE COLLAR TOURS AND TRAVELS will bear no responsibility for any costs, grievances, liabilities, or any other outcomes suffered by the clients that results from the cancellation of a visa application arranged through WHITE COLLAR TOURS AND TRAVELS.
RESPONSIBILITIES OF THE USERS
By engaging WHITE COLLAR TOURS AND TRAVELS to facilitate the process of visa application, User authorizes WHITE COLLAR TOURS AND TRAVELS to file necessary visa application along with visa fees, embassy charges on his/ her behalf to concerned embassy.
The User undertakes to provide the documents required for the processing of the visa, promptly to WHITE COLLAR TOURS AND TRAVELS. The User further undertakes that the documents submitted are genuine and further the information provided by the customer is true and correct. WHITE COLLAR TOURS AND TRAVELS shall bear no responsibility to verify the genuineness of the documents or the information provided.
User(s) are also required to provide to WHITE COLLAR TOURS AND TRAVELS all necessary and correct information, to allow WHITE COLLAR TOURS AND TRAVELS to submit application for visa processing. Such information may include, but is not limited to, the User name, address, contact details, holiday destination, and any other information which WHITE COLLAR TOURS AND TRAVELS considers necessary for the purpose of processing the User's visa application.
Once WHITE COLLAR TOURS AND TRAVELS returns passport and documents of a User to him/her, it is their responsibility to check that all requisite visas have been obtained and details mentioned therein are correct and matches to their travel itinerary. User shall also check his/her personal details mentioned on the visa issued.
In case of rejection, if User wishes to reapply/appeal against rejection of the visa, WHITE COLLAR TOURS AND TRAVELS shall do the same strictly pursuant to the instructions of the User. The reapplying/appeal shall be a fresh transaction and the User will be liable to pay the applicable fee for such reapplying/appeal process along with service fee to WHITE COLLAR TOURS AND TRAVELS. Unless otherwise applied by the User, WHITE COLLAR TOURS AND TRAVELS will not initiate reapplication of any visa application.
In certain cases, the third-party vendor appointed by WHITE COLLAR TOURS AND TRAVELS may refuse to submit the User's visa application basis the credentials of a User, which may be decided on the basis of the documents submitted by the User. This will be done only in cases where the vendor is of the opinion that there exists a substantial risk of the visa being rejected. In such cases, if certain additional documents are required, the same will be informed to the User, and the application would be submitted only if the such additional documents are submitted and are found to be in order. However, if the application is not submitted by the vendor, the visa fee shall be refunded but the service fee of WHITE COLLAR TOURS AND TRAVELS shall remain nonrefundable.
PAYMENTS AND OTHER CHARGES
WHITE COLLAR TOURS AND TRAVELS will charge the User a service fee towards the cost of providing the services of submitting the application on the User's behalf to concerned embassy. This service fee is in addition to the visa fees, embassy charges and other similar fees by whatever name called or as prescribed by the respective embassy. User shall pay the such service fee to WHITE COLLAR TOURS AND TRAVELS at the time of engaging WHITE COLLAR TOURS AND TRAVELS to provide the visa related services. WHITE COLLAR TOURS AND TRAVELS will not be liable to refund the service fees for any reason what-so-ever, even if the User ultimately decides not to submit the visa application, or if the visa application gets rejected.
In addition to the aforesaid service fees, any charges for logistics, i.e. pick up of documents, collection of passports, courier charges etc. or any other cost incurred by WHITE COLLAR TOURS AND TRAVELS beyond its regular scope of work shall be separately payable to WHITE COLLAR TOURS AND TRAVELS by the User.
Embassy fees, taxes, other charges which are not there under the control of WHITE COLLAR TOURS AND TRAVELS are subject to changes made by embassies or government authorities without prior notice to WHITE COLLAR TOURS AND TRAVELS, and WHITE COLLAR TOURS AND TRAVELS cannot be held liable for this. Such fees, taxes and other charges are not refundable after the visa application is submitted to the respective embassy. The aforesaid is as per the guidelines of the respective embassy, and WHITE COLLAR TOURS AND TRAVELS has no control over the same.
E. OUTBOUND AND DOMESTIC TOURS TERMS & CONDITIONS
DEFINITIONS
"Independent Contractors" means hotelier or hotel owner, owner of any airlines or shipping company or railway ferryboat owner, coach owner, or any other person or organization which has been selected to render services to the User.
"Outbound Tour" means a tour operated by WHITE COLLAR TOURS AND TRAVELS outside of India and includes, but is not limited to, brochure tours, special tours, packages, cruise, sightseeing, carnival, cosmos, star cruise etc.
"Tour Cost" means total booking cost of all the services booked by the User for his outbound tour.
"Booking Fees" means a non-refundable fee or token money deposited at the time of booking by the User.
"Brochure" means catalogue, leaflet, e-mail or any other document containing the details about the itinerary and activities on an outbound tour.
"Infant" means a person below the age of 2 years and child means a person above the age of 2 years and below the age of 12 years.
ROLE OF WHITE COLLAR TOURS AND TRAVELS AND LIMITATION OF LIABILITY
WHITE COLLAR TOURS AND TRAVELS does not control or operate any airline, shipping company, coach, hotel, transport vehicles, restaurant, kitchen caravan or any other facility or service mentioned in the Brochure.
WHITE COLLAR TOURS AND TRAVELS shall not be responsible for any delay, improper service, standard of service provided by any service provider or any Independent Contractor, or for any injury, death, loss or damage which is caused by the act or default of any hotel, airlines, shipping companies, cruise, coach owners, tour operators who are WHITE COLLAR TOURS AND TRAVELS's independent contractors.
WHITE COLLAR TOURS AND TRAVELS shall not be responsible for any act or actions of co-traveller’s, co-passengers which may result in injury, damage to the life or limb or property of the User, or which may lead to interference in enjoying or availing the services provided on the outbound tour.
WHITE COLLAR TOURS AND TRAVELS being merely a facilitator, shall not be liable for the following:
· Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused to the User or any person travelling with them.
· Any act, omission, default of any travel agent or third party or any other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the User or for any person traveling with him /her.
· The temporary or permanent loss of, or damage to, baggage or personal belongings howsoever caused including wilful negligence on the part of any person.
· Any delay made in delivery of the service by the concerned service providers.
· Failure on the part of airline to accommodate passengers despite having confirmed tickets for any reason whatsoever including overbooking, change of route etc. or failure on part of hotel to allow check-in despite confirmed booking for whatever reason.
· Any claims of any dispute with the tour manager.
· Any claim arising due to delay at the airport and if the User has to wait at the airport or at the hotel for check-in due to any technical snag or any other reason not attributable to WHITE COLLAR TOURS AND TRAVELS, WHITE COLLAR TOURS AND TRAVELS shall not be liable for making any arrangements, including but not limited to food or any hotel arrangement in case of such delays.
· Any damages caused to the User due to reasons beyond the control of WHITE COLLAR TOURS AND TRAVELS.
In no event shall the entire liability of WHITE COLLAR TOURS AND TRAVELS for any claims directly and indirectly arising out of the tour exceed the total booking amount paid by the User.
There can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honour the confirmed bookings due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If WHITE COLLAR TOURS AND TRAVELS is informed in advance of such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to its User or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The User agrees that WHITE COLLAR TOURS AND TRAVELS being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds. The maximum liability of WHITE COLLAR TOURS AND TRAVELS in such events will be to refund the booking amount subject to receipt from the service providers.
